Your success is our success.

We are your partner in global mobility transformation, from implementing new features to creating innovative ways to achieve your program goals.


We take care of our clients.

Our client success and training teams are dedicated to helping you get the most out of your software investment.

We know your business

We work with you to understand your program goals and develop tailored solutions backed by industry best practices.

Equus Client Success

We get you up and running fast

Utilizing industry best practices, our implementation approach gets you up in running in 30 days with minimal disruption. 

We continually innovate

New updates and functionality are released every 8 weeks to help your program continuously improve and evolve. 

A Community of Resources and Knowledge

Connect with an entire community of tools, resources, and people.

Help Center

Access everything you need from product documentation, to user feedback and new feature recommendations

Client Conferences

Our regional client conferences to connect our client community to share ideas, spark innovations and foster growth.

Interactive Training

Make the most of your investment with our training, learning and accreditation resources.

Ongoing Customer Care: What You can expect from Equus

  • Dedicated Client Success team to answer questions and brief on upcoming changes.
  • Strategic consulting on business needs, system use and requirements.
  • Onboarding and ongoing super user training.
  • Support and innovation by your dedicated team throughout the relationship lifecycle.
  • Strategic timely reviews with your Client Success sponsor.
  • Solution development to support your ongoing success as a mobility function.
  • Benchmarking and insights on peers in the industry and Equus Platform.
  • Monthly review meeting.
  • Plan for upcoming projects or changes.
  • Review open support tickets.
  • Educate super users on upcoming product releases / enhancements.
  • Timely, prioritized support for issues based on severity level.
  • Immediate questions answered via Live Chat directly through platform.
  • Tools (JIRA/Confluence) for managing queries and client-specific  platform knowledge.
  • Comprehensive Help Center with recorded webinars, release information and user guides.
  • New release 6 times per year.
  • Release training, manuals and release notes.
  • Briefing on release enhancements from your success team.
  • Access to online community for clients to share system improvement ideas.
  • Regional annual global mobility conferences.

Continuous Support

  • 24x7

    Global Support

  • 98%

    Approval Rating

  • 98%

    Implementation Success


Global Advisory Firm Transforms Cost Estimates


Financial Services Company Modernizes Their Program


Rolls-Royce Global Mobility Transformation

"No more nightmares working with basic spreadsheets for reporting, it’s a dream come true.
Such a great system!”

International Industrial Service Company
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